Booking Terms & Conditions and FAQ's:

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These are one-to-one, private appointments for you and your baby/child.  Groups will be allocated separate, staggered arrival times half an hour apart and require a £10 deposit per mum&baby appointment, arranged via email.

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• Please do not make a table booking until yor appointment time has been agreed via email.

• Bookings are only confirmed on receipt of a £10 deposit, per mum-and-baby, taken when you make your booking using the "Book Pottery Painting" button on our website: https://www.hands-onartadventures.co.uk/

• The deposit reserves your table at your preferred time on your preferred date.  It also books an appointment with a member of staff to assist with prints - allocated from the business sie of the website.

• The £10 deposit is deducted from the total cost of the item(s) painted during your visit.

• The deposit is refundable up to 48hrs before the booking otherwise it is considered a cancellation fee.

• If you need to re-schedule their booking, the Studio must be notified up to 48hrs before the original booking otherwise this is considered a cancellation and a new deposit will be required for a new booking.  Re-scheduled date & time will be subject to availability.

• The deposit can only be transferred to a future date once.

• Each baby keepsake booking includes: use of the table, Studio equipment & facilities during your visit; one-to-one guidance regarding item choices; one-to-one assistance with baby prints; additional decoration to complete your ceramics if required e.g. a simple message "Lily's first Christmas" or conversion of a print into a character.  Additional prints and messages will be charged at our adverised commission rates.

• All bookings/appointments are allocated a specific time period to accommodate other bookings at your table, before and after your scheduled activity.  Please arrive and leave promptly - it is only fair that we are allowed sufficient time to prepare for the next booking/appoitment, in the same way that we will be prepared for yours.

• There is a maximum of 2 non-painters per baby print booking e.g. 1 baby accompanied by 2 parents.  Additional guests e.g. grandparents must be agreed at the time of booking to ensure there is sufficient seating available.   This is not possible on Saturdays.

• All pottery items are subject to availability at the time of your visit.

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• Refreshments: please do not bring your own hot drinks from another establishment - hot chocolate, squash, a wide range of teas and coffees are available for purchase during your visit to the Hands-on Art Studio.  Food cannot be brought onto the premises - unless it is specifically for the baby - as Hands-on Art is not a catering establishment and cannot dispose of food waste.

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• The Studio can only accommodate two pushchairs at any time.  Please use a child carrier or car seat instead if at all possible. Please include this as a "seat" when you book your table to ensure there is space avalaible.

• The Studio has baby changing facilities but regrettably cannot dispose of nappies.  There is a public bin for disposal of nappies outside the Studio on the corner of St Lukes Road and Albany Road.

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Collecting your keepsakes: 

• Fired pottery will be ready for collection two weeks after your visit, as one package (you will be alerted before booking if collection will be affected by, for example, the annual Christmas holiday closure)

• Silver keepsakes take 2 weeks from design approval.

• Casts take one month.

• The exact collection date will be recorded on your SumUP text message payment receipt at the end of your visit. The text message is sent to your phone before you leave the Studio.  Therefore we will not send additional texts or email to say your pottery is ready.

• Please present your Sum UP text message receipt when collecting your fired pottery - this proves these items belong to you.

• All Keepsakes must be collected within One Month of the collection date, after which time we will assume you no longer want your items and will dispose of them for you.

• We quality check every item when it comes out of the kiln, before we pack it ready for you to collect.  You are very welcome to unpack your pottery in the Studio before taking it home.  Unfortunately we cannot be held responsible for any damage that occurs to your pottery items once they have been taken from the Studio.

• Postage of items if you are visiting the area: can be arranged at an additional cost.  The cost is determined once your items have been fired and parcelled up.  We will then contact you with a quote (based on size and weight of the parcel), take the payment and post your parcel(s) on to you.

• Health & Safety: Running is not permitted at any time due to the furniture set up in the Studio and displays of ceramics - regrettably all breakages and any damage of any sort must be paid for in full by the person who made the booking.  Pottery painting is a seated activity.

• Health & Safety: We rely on each visitor to take personal and collective social responsibility by absenting themselves from the Studio if: they have Covid-19 or flu symptoms, have tested positive for Covid, or have been in close contact with someone who has since tested positive for Covid-19.  Please contact us ASAP if you need to re-schedule your booking (please see the info above regarding your deposit).