Course/Workshop Booking Terms & Conditions and FAQs: Full payment is required in advance by each student - group bookings are welcome to make one group payment. Payments cannot be returned or refunded unless the activity is cancelled by Hands-on Art. Unattended workshops or classes within a purchased course: cannot be refunded, or transferred to another course or student. Each purchase is unique and can only be used once by the named recipient for the activity and date specified on the confirmation. The purchase email can be printed off or displayed on your mobile device to be redeemed at the beginning of your booked activity. Hands-on Art will not accept liability for lost purchase emails. Purchases cannot be converted into cash or transferred to another activity offered by Hands-on Art deemed of "similar value" by the purchaser or recipient. Please check your booking email to see which materials & equipment you need for your course (these are provided for workshops). Students are expected to clear up their area, joint areas and any tools, equipment & materials used during each class within the course, during the 15 minutes before the class ends. This is all part and parcel of working in a practical environment and is not the sole responsibility of the tutor when everyone has gone. Students are respectfully requested to arrive and depart on time: classes will not delay the start due to time constraints and out of courtesy to those who arrived in good time. It is not possible to stay on beyond the end of the class to "catch up" or finish off your work. Thank you for your co-operation. Courses or Workshops booked in error: please contact Hands-on Art as soon as possible and we will do our best to help. However, an admin fee applies to change dates/course/workshop. For example, Scenario A: if you book the Autumn Term afternoon course instead of the Autumn Term evening course and wish to swap your booking to the evening course: this will not be possible if, in the meantime, all places on the evening course are booked up. In this case you will receive a refund of the course fee minus a £50 admin fee. If a place is available on the Autumn Term evening course, there will be an admin fee due of £50 to make the swap, before your place is confirmed. Scenario B: if you book the Autumn Term afternoon course but meant to book the Spring Term afternoon course and wish to swap your booking to the Spring Term afternoon course, this will not be possible if, in the meantime, all places on the Spring Term afternoon course are booked up. In this case you will receive a refund of the course fee minus a £50 admin fee. If a place is available on the Spring Term afternoon course, there will be an admin fee due of £50 to make the swap, before your place is confirmed. Health & Safety: We are relying on each student to take personal and collective responsibility by absenting themselves from the Studio if: they have Covid-19 or flu symptoms, have tested positive for Covid, or have been in close contact with someone who has since tested positive for Covid-19.