Hands-on
Art Adventures are committed to protecting and respecting your privacy. For any
personal data you provide, Hands-on Art Adventures is the Data Controller and
is responsible for storing and otherwise processing that data in a fair,
lawful, secure and transparent way. This privacy policy explains how ‘Hands-on
Art Adventures’ or ‘we’ use any personal information we collect about you when
you contact us via telephone, email, use Facebook or our website.
Topics:
- What information do we
collect about you?
- Why we need your data
- Marketing
- Who we share your personal data with
- Data Security
- How long will we store your
data?
- Access to your information
and correction
- Cookies
- Other websites
- Changes to our privacy
policy
- How to contact us
- Queries, Requests or Concerns
- Definitions
What
information do we collect about you?
We collect information about you when:
- you fill
in a contact form or email us directly.
- you
telephone us to make an activity booking.
- you
voluntarily comment on our Facebook posts, provide feedback and participate in
competitions. Facebook has its own Privacy Policy (see section “Other
Websites” below).
- Website
usage information is collected using cookies.
The
information we collect about you may include; your name, email address,
address, phone number, IP address, location, company name, sex, age, your
chosen internet browser and service provider, and device plus any information
you supply voluntarily.
Why we
need your data
- We
collect information about you to fulfil your request e.g. if you fill out
a contact form, email or telephone us, we use the information you provide to
contact you directly I order to process your activity booking or item
order and, if you agree, to email you about other products, services, and
information we think may be of interest to you.
- We require your personal data as a statutory contractual requirement with
regard to any activity bookings made with Hands-on Art Adventures eg. parties,
corporate events, school group workshops etc.
- You are under no statutory or contractual requirement or obligation to
provide us with your personal data for pottery painting activities. But failure
to do so will have the following consequences – we will not be able to contact
you regarding failure to collect goods painted and paid for by you at Hands-on
Art Adventures, this amounts to consent to dispose of your goods after the
clearly advertised three month collection term
- We may
also contact you directly to follow up on the service and user experience we provide.
- If Hands-on
Art Adventures is ever sold to another company, your contact information
will be passed on to this new party.
- We will
take cautionary measure to ensure we do not collect any personal data from you
we do not need in order to provide and oversee the above services to you.
Marketing
We would
like to send you updates and information about products and services of ours
and other companies which may be of interest to you. If you have consented to
receive marketing, you may opt out at a later date. You have a right at any
time to stop us from contacting you for marketing purposes or giving your
information to other parties. If you no longer wish to be contacted for
marketing purposes please inform us in writing/email at office@hands-onart.co.uk
Who we share your personal data
with
- Your personal data will be treated as
strictly confidential. Hands-on Art Adventures does not supply any personal data it
holds to any other third party: exception: if you have
signed up for an adult course at Hands-on Art, this data will be your contact
details only - used purely should the tutor need to inform you of an unexpected
class cancellation.
- We require all third parties to respect the
security of your personal data and to treat it in accordance with the law. We
do not allow our third-party service providers to use your personal data for
their own purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions, example above.
- Hands-on Art Adventures does not transfer
personal data outside the EEA.
Data Security
- We have put in place appropriate security
measures to prevent your personal data from being accidentally lost, used or
accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process your
personal data on our instructions and they are subject to a duty of
confidentiality.
- We have put in place procedures to deal with
any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
How long
will we store your data?
- If Hands-on
Art Adventures provides any paid for services to you, we are required
under UK tax law to keep your basic personal data (name, address, contact
details) for a minimum of 6 years after which time it will be destroyed.
- Data
provided by you which you have authorised us to use for marketing purposes will
be kept with us until you notify us that you no longer wish to receive this
information.
Access to
your information and correction: what are your rights?
- As a data subject you may have the
right at any time to request access to, rectification or erasure of your
personal data; to restrict or object to certain kinds of processing of your
personal data, including direct marketing; to the portability of your personal
data and to complain to the UK’s data protection supervisory authority, the
Information Commissioner’s Office about the processing of your personal data.
- We want to make
sure that your personal information is accurate and up to date. You may ask us
to correct or remove information you think is inaccurate. If you are not satisfied
with our response or believe we are processing your personal data not in
accordance with the law you can complain to the Information Commissioner’s
Office https://ico.org.uk/
- If you
would like a copy of some or all of your personal information, please email or
write to us at the following address.
Email: office@hands-onart.co.uk
Address: Hands-on Art Studio, 42a St Luke’s Road, Old Windsor, Berkshire, SL4
2QQ - In order
to process your request: we may need to request specific information from you to
help us confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further information in
relation to your request to speed up our response.
- We try to respond to all
legitimate requests within one month. Occasionally it may take us longer than a
month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
- You will not have to pay a
fee to access your personal data (or to exercise any of the other rights). However,
we may charge a reasonable admin fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your
request in these circumstances.
Cookies
Cookies
are text files placed on your computer to collect standard internet log
information and visitor behaviour information. This information is
used to track visitor use of the website and to compile statistical reports on
website activity. For further information visit: www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies
and the above websites tell you how to remove cookies from your browser.
However, in a few cases, some of our website features may not function as a
result.
Other
websites
Our website
contains links to other websites. Our privacy policy only applies to the
Hands-on Art Adventures website so when you link to other websites you should
read their own privacy policies eg. Days Out With The Kids: https://www.dayoutwiththekids.co.uk/privacy-cookie-policy
Facebook: https://www.facebook.com/privacy/explanation
Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Changes
to our privacy policy
We keep our privacy policy under
regular review and we will place any updates on this web page. Please check
back frequently to see any updates or changes to our privacy policy. This privacy policy was last
updated on 16th May 2018.
How to
contact us
Please
contact us if you have any questions about our privacy policy or information we
hold about you:
Email: office@hands-onart.co.uk
Address: Hands-on Art Studio, 42a St Luke’s Road, Old Windsor, Berkshire,
SL4 2QQ
Queries, Requests or Concerns
To exercise all relevant rights, queries or complaints please in the
first instance contact Hands-on Art Adventures as
above.
If this does not resolve your complaint to your satisfaction, you have
the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF, England.
Definitions
Data controller - A controller determines the purposes and means of processing personal
data.
Data processor - A processor is responsible for processing personal data on behalf of
a controller.
Data subject – Natural
person
Categories of data: Personal data and special categories of personal
data
Personal data - The GDPR applies to ‘personal data’
meaning any information relating to an identifiable person who can be directly
or indirectly identified in particular by reference to an identifier (as
explained in Article 6 of GDPR). For example: name, passport number, home
address or private email address. Online identifiers include IP addresses and
cookies.
Special categories personal data - The
GDPR refers to sensitive personal data as ‘special categories of personal data’
(as explained in Article 9 of GDPR). The special categories specifically
include genetic data, and biometric data where processed to uniquely identify
an individual. Other examples include racial and ethnic origin, sexual
orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - means any operation or set of operations which is performed on personal
data or on sets of personal data, whether or not by automated means, such as
collection, recording, organisation, structuring, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or combination,
restriction, erasure or destruction.
Third party - means a natural or legal person, public authority, agency or body
other than the data subject, controller, processor and persons who, under the
direct authority of the controller or processor, are authorised to process
personal data.
Copyright:
Hands-on Art Adventures May 2018