Covid-19 Safety Policy


Our Covid-19 Safety Policy

We would like to reassure you that we are taking all precautions to ensure the safety of our customers and staff during this time.  No customers will be able to enter the shop premises at this time.

Money and payment
We will be operating on a 'Click and Collect' basis, so all payments will need to be made either:
online via our website using PayPal,
or by email and BACS payment. 
We will not be using our card machine or taking payments in store.
Orders must be completed by Wednesday for delivery on Friday/collection on Saturday.

Social distancing
Please check the 'Click & Collect' page for current collection and returns times to avoid a wasted journey.
When you arrive to collect your order - please wait outside by the front door with your order details and we will place your items on a table outside for you to pick up. 
Please do the same for 'returns for firing' - wait until someone is there to take delivery and leave your items on the table by the front door, we can't guarantee the safety of your items if they are just left on the doorstep when no-one is there. 
If there is a queue, please follow social distancing guidelines and stand at least 2 metres apart. 

Handing stock
We will wear gloves when processing and handling all orders.  When pottery is returned to us for firing, it will remain in a holding area for 72 hours before being processed - this means there will now be a 2 week turnaround, rather than the previous 1 week, before you can collect your fired pottery.  Thank you for your understanding.

Staff
At the moment it is just me and I will be working strictly to social distancing rules.  I will be wearing gloves when handling stock and your finished pottery items. 

If you have any queries at all, please email me: office@hands-onart.co.uk

Thank you for supporting a small local busines and I look forward to seeing you again soon!
Yours,
Janet
🙂🎨

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