Covid-19 Safety Policy


Our Covid-19 Safety Policy

We would like to reassure you that we are taking all precautions to ensure the safety of our customers and staff during this time.

May:  STEP 2
Customers can now enter the shop premises, one at a time, to:
Choose pottery or craft kit items to Take-Away and decorate/make at home.
Collect pre-ordered Click & Collect Kit   pottery painting projects or craft kits.
Collect pre-lockdown & recently fired pottery.

From 4th July 2020: STEP 3
We can take individual bookings for  hand & footprint gifts & keepsakes , one child/baby at a time, max 2 accompanying adults supervising.  Masks must be worn by all visitors please.  These appointments MUST BE pre-booked.  Please attend at your appointment time as there will be others booked in before and after your visit.  Please click on the link for ideas: pottery painting, silver & casts.

From 25th July 2020: STEP 4
We can take bookings for groups of upt to 6, from a maximum of 2 households per group, only 1 non-painter per household due to limited tables. We politey request that Masks/face coverings should be worn until you are seated.  Pottery painting activities MUST BE pre-booked.  Please attend at your appointment time as there will be others booked in before and after your visit.  Pottery projects can be  pre-ordered  to make the most of the maximum 1.5hours available per booking. 

Money and payment
Advance payments can be made either:
online via our website using PayPal,
or by email and BACS payment.
In-Studio payments can be made by card (contactless), cash, ApplePay etc.
Click & Collect Orders must be completed by 5pm Thursday collection on Saturdays; or completed by 5pm Saturday for collection on Tuesdays.

Social distancing
Booked pottery painting activity: please wait outside by the front door until we can welcome you into the Studio and seat you at your table.
Choosing your pottery item: there will be a QR code on your table so you can access our "menu", or you can pre-order through our website and we will have everything ready at your table when you arrive.
Click & Collect: when you arrive to collect your order - please wait outside by the front door with your order details and we will place your items on a table outside for you to pick up. 
Please do the same for 'returns for firing' - wait until someone is there to take delivery and leave your items on the table by the front door, we can't guarantee the safety of your items if they are just left on the doorstep when no-one is there. 
If there is a queue, please follow social distancing guidelines and stand at least 2 metres apart using our white bollards.

Handling stock
We will wear gloves when processing and handling all orders.  When pottery is returned to us for firing, it will remain in a holding area for 72 hours before being processed - this means there will now be a 2 week turnaround, rather than the previous 1 week, before you can collect your fired pottery.  Thank you for your understanding.

Staff Safety
At the moment it is just me and I will be working strictly to social distancing rules.  I will be wearing a face shield/visor and mask during your visit.  I will wear gloves when handling stock and your finished pottery items and to clean your area ready for the next visitors.  Weather permitting, we will prop the front and back doors open to enable fresh air circulation through the Studio.

If you have any queries at all, please email me: office@hands-onart.co.uk

Thank you for supporting a small local busines and I look forward to seeing you again soon!
Yours,
Janet
🙂🎨

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