Covid-19 Safety Policy


Our Covid-19 Health & Safety Policy

We would like to reassure you that we are taking all precautions to ensure the safety of our customers and staff during this time.

On 28th July 2020 we reached STEP 4 of our re-opening policy
We can now take bookings for groups of up to 6 people (including children & babies). Due to reduced tables available to accommodate Social Distancing, only 1 non-painter per household please. We politely request that masks/face coverings should be worn by teenagers & adults until you are seated.  Pottery painting activities MUST BE pre-booked.  Please attend at your appointment time as there will be others booked in before and after your visit.  Pottery projects can be  pre-ordered  to make the most of the maximum 1.5hours painting time available per booking. 

Money and payment
Advance payments can be made either:
online via our website using PayPal,
or by email and BACS payment.
In-Studio payments can be made by card (contactless), cash, ApplePay etc.
Click & Collect Orders for collection on Saturdays must be completed by 5pm Thursday; orders for collection on Tuesdays must be completed by 5pm Saturday.

Social distancing
Booked pottery painting activity: please wait outside by the front door until we can welcome you into the Studio and seat you at your table.  For your safety, we are taking arrival bookings every half an hour to avoid un-related groups gathering at the Studio entrance or outside.  Please arrive as close to your booked arrival time as possible - please call to let us know if you are delayed tel. 01753 206 265.  If there is a group at the Studio entrance when you arrive, please use the white bollards on the pavement outside the Studio to form a socially distanced queue.
Choosing your pottery item: there will be a QR code on your table so you can access our "menu", or you can pre-order through our website and we will have everything ready at your table when you arrive.
Click & Collect: when you arrive to collect your order - please wait outside by the front door with your order details and we will place your items on a table for you to pick up. 
Please do the same for 'returns for firing' and/or collections - please wait until a staff member welcomes you into the Studio to take delivery of your returns*/find your painted pottery for you - please bring your Receipt Loyalty card as proof of purchase.  *We can't guarantee the safety of returned items if they are just left on the doorstep when the Studio is closed.
If there is a queue, please follow social distancing guidelines and stand at least 2 metres apart using our white bollards on the pavement.

Visitor health & safety
Please use the hand-sanitiser located at the Studio entrance on your arrival.
Please remain seated during your visit - unless you wish to use the toilet or washroom facility.  You are welcome to wash your hands as often as required, please use the dispoable paper towels to dry your hands thoroughly.

Handling stock
We will wear gloves when processing and handling all orders.  When pottery is returned to us for firing, it will remain in a holding area for 72 hours before being processed - this means there will now be a 2 week turnaround, rather than the previous 1 week, before you can collect your fired pottery.  Thank you for your understanding.

Staff Safety
At the moment it is just me and I will be working strictly to social distancing rules.  I will be wearing a face shield/visor and mask during your visit.  I would be grateful if adult visitors could wear a mask on arrival and leaving the Studio.  I will bring your requested pottery item(s) and all required painting equipment to your table.  I will also bring the card machine to your table to take payment for your activity.  Your finished pottery items will be quarantined for 72 hours before beginning the preparation & firing process.  Any tools & equipment you use during your visit will be
quarantined for 72 hours then disinfected.  The tables & chairs you have used will be wiped down with disinfectant/anti-bacterial spray, ready for the next visitors to use no sooner than 30 minutes.  Weather permitting, we will prop the front and back doors open to enable fresh air circulation through the Studio. In poor weather we will open windows situated at the front and back of the Studio to enable fresh air circulation.

If you have any queries at all, please email me: office@hands-onart.co.uk

Thank you for supporting a small local busines and I look forward to seeing you again soon!
Yours,
Janet
🙂🎨

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